Dolce Bomb MD

Shipping and Delivery Policy

Last updated: October 1, 2026

1. Order processing and shipping days

Orders are packed and handed to FedEx on Tuesdays and Thursdays. An order placed after our Tuesday pickup ships on Thursday, and an order placed after our Thursday pickup ships the following Tuesday. Orders placed on weekends or federal holidays ship on the next shipping day. You will receive a confirmation email with your FedEx tracking number once your order has shipped.

2. Shipping methods and carrier

All orders are shipped exclusively via FedEx from our facility in Ridgefield, Connecticut. Available shipping options and estimated delivery times will be displayed at checkout. Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier volume, or other factors beyond our control.

3. Signature requirement

To protect both our customers and our business from the high volume of fraud associated with online transactions, certain orders may require a signature from an authorized recipient upon delivery. Signature confirmation is applied at our sole discretion based on order value, risk assessment, and other internal criteria.

By placing an order, you acknowledge and agree to the following:

We reserve the right to require signature confirmation on any order without prior notice.
When signature confirmation is applied, the carrier will not leave the package unattended.
If no authorized recipient is available at the time of a signature required delivery, FedEx will leave a door tag and the package will be held for pickup at a FedEx location.
It is the customer's responsibility to be available to receive the package or to arrange a redelivery.
The signature requirement cannot be waived or removed at the customer's request once applied.

4. Failed delivery attempts

For signature required deliveries, if no authorized recipient is available at the time of the delivery attempt:

FedEx will leave a door tag with instructions.
You may collect your package from the FedEx location named on the door tag, or
You may schedule a redelivery or redirect the package using FedEx Delivery Manager with your tracking number.

Important: packages not claimed within the carrier's holding period will be returned to us. Any associated reshipping costs will be the customer's responsibility.

5. Shipping address accuracy

It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout. We are not liable for packages delivered to an incorrect or incomplete address provided by the customer.

We strongly recommend using your verified billing address as the shipping address.
Orders shipped to addresses that differ from the billing address may be subject to additional verification and processing delays.
We reserve the right to cancel any order if we are unable to verify the shipping address or if the order fails our fraud review.

6. Order verification and fraud prevention

To protect against fraudulent transactions, we reserve the right to:

Verify the identity of the purchaser before shipping.
Request additional identification or documentation, including proof of a current medical license, to confirm the legitimacy of an order.
Contact the customer via phone or email to confirm order details.
Cancel or refuse any order that we reasonably believe to be fraudulent, without prior notice.
Delay shipment pending the completion of our verification process.

Orders that do not pass our fraud review will be cancelled and refunded to the original payment method.

7. Proof of delivery

Carrier provided delivery confirmation, including tracking status, GPS data, and, where applicable, the recipient's signature, constitutes proof of delivery. Once a package is confirmed as delivered, we are not responsible for any claims of non receipt.

For signature confirmed deliveries: if the tracking information shows a signature that you do not recognize, please contact us within 48 hours of the delivery date so we can initiate an investigation with FedEx.
For standard deliveries (no signature required): once the carrier confirms delivery to the address on file, the package is considered received. We strongly recommend that customers ensure someone is available to collect the package promptly upon delivery.

8. Lost or damaged packages

Lost packages: if your tracking information shows no updates for more than 7 business days, please contact us. We will work with FedEx to locate your package. Claims for lost packages must be filed within 30 days of the shipment date.
Damaged packages: if your package arrives damaged, please document the damage with photographs and contact us within 48 hours of delivery. Do not discard the packaging or contents, as they may be required for the carrier's investigation.

We reserve the right to file a claim with the carrier and await the outcome before issuing any refund or replacement.

9. Undeliverable and returned packages

Packages may be returned to us if:

The shipping address is incorrect or incomplete.
The package is unclaimed after the carrier's holding period.
The package is refused by the recipient.

In such cases, the customer is responsible for any reshipping costs. Refunds for returned packages will be issued minus the original shipping fee.

10. International shipping

We currently ship within the United States only. Orders with international shipping addresses will not be processed.

11. Limitation of liability

We are not responsible for:

Delays caused by the carrier, weather, natural disasters, or other events beyond our control.
Packages confirmed as delivered with a valid signature.
Packages delivered to an incorrect address provided by the customer.
Theft or loss occurring after confirmed delivery.

Our total liability for any shipping related claim shall not exceed the value of the order in question.

12. Policy changes

We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. The most current version will always be available on our website. Continued use of our website and services constitutes acceptance of any changes.